DELIVERY

Mizuki Takahashi will do her best to post items as soon as an order is placed but please allow up to 5 working days for orders to be dispatched before contacting.

The items you order will be delivered to the Shipping Address you give when you place your order.

United Kingdom
Items over £50.00 are sent free of charge of postage by Royal Mail within the U.K. 

Items under £50.00 are sent by Royal Mail Signed For 1st Class at discounted flat rate of £4.00 within the U.K.

International Orders
Mizuki Takahashi will ship internationally by Royal Mail International Tracked & Signed at discounted flat rate of £10.00.

Customs Charges: International customers are responsible for any duties and/ or taxes that may be owed on arrival in the destination country.

PAYMENT

Mizuki Takahashi accepts payments by Stripe (Credit Card and Direct Debit), PayPal and Direct bank transfer.

RETURNS POLICY

All jewellery pieces are one of a kind and handmade by Mizuki Takahashi, therefore, she hopes that you are completely happy with your item when it arrives. If you have any questions or are unhappy with a purchase, please contact Mizuki Takahashi first to resolve the issue from here.

Mizuki Takahashi accepts returns provided the request is made within 14 days after receiving the item. Please contact Mizuki Takahashi before returning an item. Refund will be made once Mizuki Takahashi receives the item unused in its original condition, in its original packaging and with proof of purchase.

Return shipping costs are the responsibility of the buyer, unless the item is faulty or an incorrect item.

Please retain proof of postage as Mizuki Takahashi cannot be held responsible for parcels lost in transit.

Bespoke or Personalised items cannot be returned & refunded.

For hygiene reasons, Mizuki Takahashi will not be able to refund and/or exchange earrings.

Items cannot be refunded in the event of exceeding the 14 days return policy.

PRIVACY POLICY

This privacy policy sets out how Mizuki Takahashi uses and protects any information that you give when you use this website or meet Anna at a show or exhibition. Mizuki Takahashi is committed to ensuring that your privacy is protected. Should Mizuki Takahashi ask you to provide certain information by which you can be identified when using this website or when you are together, then you can be assured that it will only be used in accordance with this privacy statement. Mizuki Takahashi may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT INFORMATION IS COLLECTED

Mizuki Takahashi may collect the following information:

• Your name
• Contact information including email address and telephone number
• Delivery and billing address
• Card Details

The information is collected through the completion of online, in store, telephone or in person orders and is used solely for the purpose of fulfilling the order. Details are also collected through enquiries, emails and quotes. Your information is required for the fulfilment of the order. 

HOW IS YOUR INFORMATION USED

Mizuki Takahashi requires this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping
• Creating, dispatching and if necessary, contacting you regarding your order

Mizuki Takahashi may periodically send promotional emails about new products, special offers or events Mizuki Takahashi will be attending in your area which Mizuki Takahashi thinks you may find interesting using the email address which you have provided.

Mizuki Takahashi will only do this IF you have consented to receiving such information via your personal permission or permission given on the website. Emails are sent using Mail Chimp and can be unsubscribed from my clicking the ‘unsubscribe’ button at the bottom of any email from Mizuki Takahashi or contacting Mizuki Takahashi directly.

Mizuki Takahashi is legally obligated to hold any data relating to orders for a minimum of seven years for HMRC.  Any details held are held as Mizuki Takahashi has a legitimate interest.

INFORMATION SHARING AND DISCLOSURE

Your information is only shared with a trusted third party known as Mailchimp, a marketing and email plaform used by Mizuki Takahashi. The information on the site is used for mailing purposes only and can only be seen by Mizuki Takahashi.

Mizuki Takahashi may collect, use, retain, and share your information if Mizuki Takahashi in good faith believes that it is reasonably necessary to: a) respond to legal process or to government requests; b) enforce agreements, terms and policies; c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or d) protect the rights, property, and safety of customers, or other.

SECURITY

Mizuki Takahashi is committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, Mizuki Takahashi has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information Mizuki Takahashi collect online or in person.

COOKIES

Mizuki Takahashi collects information about your use of her online services using cookies. Cookies are small files that are stored on your computer or other devices when you first visit my site. When you visit her site again in the future these files help remember who you are (anonymously).

The only tracking used on this website is Google Analytics which stores data anonymously and does not record and PII (personal identifiable information).

More information on Google Analytics cookies can be found here: https://www.cookielaw.org/google-analytics-eu-cookie-law/

LINKS TO OTHER WEBSITES

This website contains links to other websites of interest. However, once you have used these links to leave this site, you should note that Mizuki Takahashi does not have any control over that other website. Therefore, Mizuki Takahashi cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

DATA RETENTION

Mizuki Takahashi will retain your personal information only for as long as necessary to provide you with her services and as described in her Privacy Policy. However, Mizuki Takahashi may also be required to retain this information to comply with her legal and regulatory obligations, to resolve disputes, and to enforce her agreements. The data is generally for 7 years, though may be longer if the business requires.

CONTROLLING YOUR PERSONAL INFORMATION

Mizuki Takahashi will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which Mizuki Takahashi holds about you. If you would like a copy of the information held on you, or would like to update your information, please contact Mizuki Takahashi. 

If you are not happy with any aspect of how Mizuki Takahashi collects and uses your data, you have the right to complain to the Information Commissioner’s Office (ICO) the UK supervisory authority for data protection issues (www.ico.org.uk). Mizuki Takahashi would be grateful if you would contact her first if you do have a complaint so Mizuki Takahashi can try to resolve it for you